Ducksoup Privacy Policy

Your privacy matters to us. This Privacy Policy explains how Ducksoup ("Ducksoup", "we", "our", or "us") collects, uses, and protects your information when you use our platform (the "Platform") to design, manage, and analyse interview processes.

By using Ducksoup, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect

We collect the following types of information:

1.1 Information You Provide

• Account Information: Your name, email address, company name, and role when you sign up.
• Interview Content: Job descriptions, interview criteria, candidate notes, evaluation rubrics, and other materials submitted by users.
• Support Requests: Any messages, attachments, or contact details you send us for support or feedback purposes.

1.2 Information We Collect Automatically

• Usage Data: Information about how you use the Platform, such as pages visited, features used, and interactions with AI-generated outputs.
• Device & Technical Info: IP address, browser type, operating system, device identifiers, and cookies or local storage identifiers.

1.3 Information from Third Parties

• Integrations: If you connect third-party tools (e.g., ATS or calendar systems), we may receive relevant information as permitted by your configuration.

2. How We Use Your Information

We use your information to:

• Provide and improve the Ducksoup Platform.
• Generate tailored interview processes and recommendations.
• Monitor platform usage and performance.
• Communicate with you, including support and updates.
• Analyse aggregated data to improve our AI models and feature roadmap.
• Comply with legal obligations and enforce our Terms of Service.

We do not use your data to train public-facing AI models or sell it to third parties.

3. Sharing of Information

We may share your data with:

• Service Providers: Trusted vendors who help us operate the Platform (e.g., cloud hosting, analytics, customer support tools), under strict confidentiality agreements.
• Legal and Regulatory Authorities: If required by law, regulation, or to protect our legal rights.
• Corporate Transactions: In the case of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to confidentiality obligations.

We do not share your personal or business data with advertisers or external AI vendors.

4. Data Retention

We retain your data only for as long as necessary to provide the Platform and fulfil the purposes described in this policy, unless a longer retention period is required by law. You may request deletion of your data at any time by contacting us.

5. Security

We use industry-standard security practices to protect your data, including encryption in transit (TLS 1.2+), secure credential storage, and access controls. While no system is 100% secure, we continuously monitor and improve our security posture.

6. Your Rights and Choices

Depending on your location, you may have the right to:

• Access or request a copy of your personal data.
• Correct or update your information.
• Request deletion of your data.
• Object to or restrict certain data processing.

To exercise any of these rights, please contact us at privacy@ducksoup.ai.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Keep you signed in.
• Analyse usage patterns to improve the Platform.
• Remember your preferences.

You can control cookie preferences in your browser settings. Essential cookies are required for the platform to function properly.

8. International Transfers

If you are based outside the UK, your data may be transferred to and processed in the UK or other countries where our service providers operate. We ensure such transfers comply with applicable data protection laws (e.g., through standard contractual clauses).

9. Changes to This Policy

We may update this Privacy Policy from time to time. If we make material changes, we will notify you via the Platform or email. Continued use of the Platform constitutes your acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

Thank you for trusting Ducksoup.